In Health Care LMQ have been working for many years with pharmaceutical companies and with NHS Trusts helping them develop their Patient Safety Training Programmes as well as developing internal trainers in Human Factors training skills.

Recently LMQ have worked with Barts and the London, Farnham Mental Health, London Ambulance, Woking, Addenbrokes and St George's and have co-ordinated seminars for Clinical Risk Managers to help NHS Trusts and other Health Care organisations learn from our experiences in critical industries such as aviation, the rail industry and air traffic control.

Human Factors Facilitation Course

The aims and objectives of the Course are very similar to the Flight Safety Course except that examples and exercises are designed for ward and operating theatre situations. We have also carried out training for Simulator Teams where a considerable amount of team building and a common focus has been achieved during the course.

LMQ have developed effective both 1 and 2 day Patient Safety Courses that are focused on recent incidents and on how delegates can recognise causes of error and how to minimise the risk. The courses give people key skills to manage difficult situations and relationships and crisis manage under pressure. For patient safety training to make a difference it must be practical, realistic and usable to those on the front line in the theatres and on the wards. Theoretical pyschobabble hasn't worked in aviation and won't work in healthcare - people are too professional and don't have time to waste trying to understand these theories.

They want tools they can understand and that work - we provide these tools.

We recognise that is important for Trusts to develop their own teams to deliver this training and we work with internal trainers, and develop them to run the programme in house.

Root Cause Analysis Course

Our Root Cause Analysis course uses a particular method of finding root causes combined with developing the essential skills required to run effective investigations.

Comments from Healthcare Courses.

"LMQ offers an excellent level of technical knowledge and their teaching methods illuminate precisely the way we should deliver our educational programmes."

"I want to pass on the great feedback that was received by all who attended."

"It was the best behaviour skills course I have had and I thoroughly enjoyed it. I particularly liked your pragmatic approach based on real experience and a common sense interpretation of some useful theoretical models."

"I felt the day ran extremely well. It was perfectly focused and prompted the necessary discussions and debate."

"I have received some very positive feedback from all who attended for making the day informative and challenging but also fun and memorable."

The Way Forward.

This is a suggested process that we recommend you consider to help give you structure for moving forward.

1. Identify what is happening. What are the problems, the risks and what is causing damage to patients, staff or is wasting resources.

2. Find the root causes. What are the root causes of the above.

3. Identify which of these causes are systematic. Are they caused by management, organisation, lack of resources, poor environment or culture.

4. Identify what knowledge, what skills and what attitudes are lacking in the practitioners.

5. Be clear on what you require people to do. Establish your behavioural standards.

6. Develop effective training that ensures people achieve these standards.

7. Measure and review so that you can continuously improve - ie do it all again.

8. Publish the benefits that have arisen from the training, so that more resources are released for you to sustain the changes.